At ShasthoGori, we want our customers to receive the products they ordered in satisfactory condition. If you experience a problem with your order, please contact our customer support team so we can review the issue and explain the available resolution.
1. Eligible Requests
A return, replacement, or refund request may be considered in circumstances such as:
- Receiving a damaged or defective product.
- Receiving an incorrect product.
- Receiving an item that differs materially from the confirmed order.
- Other circumstances covered by our applicable policies or consumer protection requirements.
Each request will be reviewed according to the nature of the issue and the applicable conditions.
2. Reporting a Product Issue
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.
To help us review your request, please provide:
- Your order number.
- Your name and registered phone number.
- A description of the problem.
- Clear photographs or videos of the product and packaging, if requested.
Please contact our team before returning a product so we can provide the appropriate instructions.
3. Return Conditions
Where a return is approved, the product may need to be returned with its original packaging and accompanying items, where applicable.
For health and wellness products, returns may be subject to additional hygiene, safety, and product-integrity requirements. Opened or used products may not be eligible for return except where required by applicable law or where an approved remedy is appropriate.
4. Replacement Policy
Replacement requests may be considered for verified damaged, defective, or incorrectly supplied products.
Replacement availability depends on product availability and the circumstances of the request. If a replacement is not available, our team will communicate the appropriate alternative in accordance with applicable requirements.
5. Refund Policy
Refund requests will be reviewed based on the reason for the request, the order status, and the applicable policy.
If a refund is approved, our team will communicate the refund method and the expected processing steps.
Refund processing times may vary depending on the payment method and the relevant service provider. Any applicable refund will be handled in accordance with consumer rights and legal requirements.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been dispatched or handed over to the delivery partner. If a cancellation is accepted and payment has already been collected, any applicable refund will be processed according to the circumstances.
7. Delivery Charges
Responsibility for delivery and return shipping charges will depend on the reason for the request and the applicable circumstances.
Please contact our customer support team before arranging a return shipment.
8. Contact Us
For return, replacement, or refund inquiries, contact:
ShasthoGori
Phone: 01612-261570
Website: https://shasthogori.com.bd/
Facebook: https://www.facebook.com/ShasthoGori
We will make reasonable efforts to review eligible requests and assist customers fairly.
Note: This policy does not limit any consumer rights that cannot lawfully be excluded.